Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Account Receivable Analyst – (Taiwan Market) 

In this role, you will be responsible for serving as the point of contact for customer (i.e. local market) queries and resolve any query issues according to defined policies and procedures and escalate as necessary any site customer issues related to queries to the Team Leader O2C. You will work closely with Local Finance (Stakeholders) in managing deliverables for Team Leader

You will work closely with the team on problem solving and troubleshooting when issues occur

Responsibilities

• Support end-to-end process performance improvements through Performance Management and other Lean Sigma practices.

• Produce routine process reports (i.e Cash Forecasting, AR aging), schedules, and review summaries for management as required.

• Manage service level agreements and performance targets related to Accounts Receivables activities and deliverables.

• Support period end financial closing activities and year end activities for Accounts Receivables.

• Assist Team Leader to manage projects and deliverables under the O2C portfolio.

Qualifications 
Minimum qualifications

• Diploma with Finance/Accounting.

• Proficient in Mandarin and English – both written and spoken.

• Excellent customer service skills.

Preferred qualifications

• ACCA, CIMA, CPA or equivalent is preferred.

• Proficient in using Microsoft Office, particularly in Microsoft Excel.

• Proficient in using SAP.

• Work Experience in Shared Service Environment, particularly in Order to Cash roles.

• Act as Subject Matter Expert (SME) whenever required.

• Ability to plan and manage workload to ensure all key deadlines is met.

• Attention to detail, good analytical and problem solving capabilities.

• Excellent time management and planning skills.

• Drive to achieve results and deliver on goals.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.