Account Supervisor – Lufthansa/Discover

March 2, 2026

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SUMMARY OF POSITION

Pay: $23.00/hour - $26.00/hour

The Lufthansa/Discover Account Supervisor is responsible for compliance of all aspects of Lufthansa/Discover operations at MSP. Account Supervisors maintain customer relationships, ensure compliance with company and airline policies and takes accountability for safety, operations standards and policy implementation. The Supervisor coordinates and directs Passenger Service Agents and ensures efficient passenger check-in and arrival experiences. They safely and efficiently lead and coordinate the efforts of ramp personnel and ensure the timely delivery of all services. The Supervisor works directly with TSA and airport and airline leadership to promote the safety and security of passengers and staff.

JOB RESPONSIBILITIES

Assist Agents with all passenger processing functions
Supervise and coordinate daily activities of all employees to ensure safe and effective operations
Coordinate to ensure that service meets the needs of the carrier and on-time schedules are met
Build and maintain relationships with clients, airport authorities, and partners
Responsibility for the safe and efficient operation of all airline ground support equipment
Oversee aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follow and comply with all federal, state, municipal, airport authority and carrier rules and regulations
Be a liaison with the TSA, airport police/fire, CBP and other agencies
Assist HR and Managers with employee coaching and development and time and attendance
Evaluate performance and provide feedback to Managers
Become the key resource for communication and processing for all airline functions
Help arrivals with jet bridge operation, passenger egress doors
Identify and report any abnormal operational complexities and prepare any safety reports
Ensure disciplinary procedures are conducted in a fair, timely, and consistent manner
Promote a safety-first mentality and safety reporting
Receive and maintain GSC qualification
Able to perform under pressure with time constraints
Other duties as assigned

QUALIFICATIONS

High School diploma or GED and some college preferred
Ability to pass a pre-employment drug screen and criminal history background check
2+ year of relevant experience
Excellent customer service skills and strong work ethic
Ability to lead a team-oriented environment
Flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime
Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Ability to walk, stand and bend on a frequent basis and for extended periods

BENEFITS

Paid Time Off
Profit Sharing
Free Parking
401k
Life Insurance
Medical, Dental and Vision Coverage, HSA
Travel benefits when requested and approved

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