Airport Operations Associate

February 26, 2026

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Job Description: Duty Officer - Airport Operations Location: Nairobi Position Overview We are seeking a skilled and proactive Duty Officer to manage the operational activities for our client. The Duty Officer will play a key role in ensuring smooth flight operations, exceptional passenger services, and compliance with safety regulations. This position requires quick decision-making abilities, excellent communication skills, and a commitment to operational excellence. Key Responsibilities Flight Operations Coordination: Collaborate closely with flight crews, ground handlers, and air traffic control to ensure timely departures, safe landings, and efficient aircraft turnaround. Coordinate flight schedules, gate assignments, and boarding procedures to maintain on-time performance. Passenger Services Oversee passenger check-in, boarding processes, and baggage handling to ensure seamless travel experiences for passengers. Address passenger inquiries, concerns, and special requirements professionally and promptly. Safety And Security Ensure strict adherence to aviation safety and security protocols, including aircraft security checks and emergency response procedures. Collaborate with airport security personnel to maintain a secure and safe environment. Operational Oversight Monitor aircraft movement on the apron, taxiways, and runways to ensure safe and efficient operations. Coordinate with ground handlers, fueling teams, and maintenance personnel to facilitate smooth operations. Immediate Response Address operational disruptions, flight delays, gate changes, and other unexpected events promptly and effectively. Make swift decisions to minimize passenger inconvenience and maintain operational efficiency. Team Supervision Supervise and guide a team of operational staff and customer service agents to ensure tasks are executed efficiently. Provide training, coaching, and support to maintain a high level of service quality. Communication Maintain clear and effective communication with flight crews, ground teams, air traffic control, and other relevant stakeholders. Ensure accurate information is relayed promptly to all parties involved in flight operations. Documentation And Reporting Maintain accurate records of flight operations, incidents, passenger services, and regulatory compliance. Prepare and submit timely reports to higher management as required. Emergency Response Participate in emergency response procedures, managing crises, diversions, and other unforeseen operational events. Work collaboratively to implement contingency plans and ensure passenger and crew safety. Qualifications Bachelor's degree in Aviation Management, Aeronautics, or a related field. Relevant experience in aviation, airport operations, or airline management. Strong knowledge of aviation safety regulations, security protocols, and operational procedures. Excellent communication, decision-making, and problem-solving skills. Ability to work under pressure and make quick decisions in dynamic operational environments. Proficiency in using airport software, communication tools, and office applications. Flexibility to work in shifts, including evenings, weekends, and holidays. Strong attention to detail and a commitment to ensuring a positive passenger experience. If you are a proactive and results-oriented professional with a passion for aviation and operational efficiency, we invite you to apply for the position of Duty Officer. Join our team and contribute to the success of one of the industry's leading airport operations.

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