Branch Manager

February 26, 2026

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Job Role:

Branch Head is responsible for giving leadership to the Branch in the region to retain current business & developing new Business in the region. He/she is tasked with smooth running of the Branches to achieve organizational goals related to Business, Market Share, Customer satisfaction, Employee Satisfaction,

Job Responsibilities:

Lead and manage the Liner Agency vertical for the branch, with full P&L responsibility, ensuring achievement of volume, revenue, and profitability targets.

Develop and generate new business opportunities within the Liner Agency segment, while expanding volumes and revenue from existing customers and reactivating inactive accounts through structured business development strategies.

Build, develop, and maintain strong long-term relationships with key customers, principals, and partners, acting as the primary point of contact for the Liner Division at the branch level.

Drive and enhance the sales process, with a strong focus on margin improvement and profitability optimization.

Ensure strict adherence to company policies, compliance requirements, and SOPs, conducting periodic reviews to strengthen governance and operational efficiency.

Design and implement innovative marketing and branding strategies to strengthen market positioning and establish the company as a preferred Liner Agency partner.

Continuously monitor market trends, trade lanes, competitor activities, and customer behavior to identify new and untapped business opportunities in a dynamic market environment.

Ensure close coordination with Operations, Customer Service, and Finance teams to deliver seamless service execution and high customer satisfaction.

Implement strategic and innovative pricing methodologies across liner services to optimize vendor procurement, improve yields, and enhance overall trade profitability.

Take complete ownership of billing, collections, and receivables management for all executed jobs, ensuring healthy cash flow and adherence to credit controls.

Lead, mentor, and develop the branch Liner Division team, fostering a performance-driven culture with strong accountability and skill development.

•Promote a collaborative and professional work environment, maintaining effective coordination with internal stakeholders across departments and regional offices.

Represent the branch in principal meetings, trade negotiations, and strategic discussions, supporting long-term growth and sustainability of the Liner Division. Qualifications

Bachelor’s degree or equivalent professional experience.

15+ years of relevant industry experience in NVOCC / Liner Agency, with a strong background in business development and branch-level leadership.

Proven experience in branch operations, team management, and P&L ownership within the liner or shipping industry.

Strong communication, negotiation, and stakeholder management skills.

Demonstrated ability to design and execute successful growth and market expansion strategies.

Highly result-oriented, strategic, and commercially focused professional.

Job Type: Full-time

Pay: RM7,000.00 - RM12,000.00 per month

Benefits:

Free parking
Health insurance
Maternity leave
Opportunities for promotion
Parental leave
Professional development

Work Location: In person

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