Business Development and Customer Experience Manager Job in Kenya

February 26, 2026

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Job Title: Business Development and Customer Experience Manager Company: Mac & More Solutions Location: Westlands, Nairobi, Kenya About Us: Mac & More Solutions is a leading distributor of premium electronics brands, specializing in Apple Products, Wacom, Tech, Laci, Moshi, and other cutting-edge technologies. We are dedicated to providing innovative solutions and exceptional service to our clients, driving growth and success in the ever-evolving electronics industry. Job Description: As the Business Development and Customer Experience Manager at Mac & More Solutions, you will play a pivotal role in driving business growth and enhancing the overall customer experience. Your primary responsibilities will include: – Identifying and pursuing new business opportunities within the Kenyan market, including partnerships, collaborations, and strategic alliances. – Developing and executing innovative strategies to expand our client base and increase market penetration. – Building and maintaining strong relationships with existing clients, ensuring exceptional customer satisfaction and retention. – Analyzing market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation. – Collaborating with internal teams to develop and implement customer-centric initiatives and solutions. – Monitoring and optimizing key performance indicators (KPIs) to track progress and achieve business objectives. Qualifications: – Bachelor’s degree in Business Administration, Marketing, or a related field. – Proven track record in business development, sales, or customer experience management, with a minimum of 3+ of relevant experience. – Strong leadership and communication skills, with the ability to influence and inspire cross-functional teams. – Strategic thinker with a results-oriented mindset and a passion for driving continuous improvement. – Excellent analytical skills, with the ability to interpret data and insights to inform decision-making. – Familiarity with the electronics industry and knowledge of Apple Products, Wacom, Tech, Laci, Moshi, or related brands preferred. Location: This position is based at our headquarters in Westlands, Nairobi, Kenya. How to Apply: If you are a dynamic and forward-thinking professional with a passion for business development and customer experience management, we want to hear from you! Please submit your application and CV to hr@mac-more.co.ke, with the subject line “Business Development and Customer Experience Manager Application – [Your Name]”. At Mac & More Solutions, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and empowered to succeed. Join us in shaping the future of electronics distribution in Kenya and beyond!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...