Client Advisor, Contact Center (Full-time Perm)

February 28, 2026

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Position

Position Overview

Based in our Client Contact Center in Parsippany, NJ, the Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice. The Client Advisor is responsible for delivering luxury best-in-class client experiences and sales across multiple contact channels by listening to each client's personal needs and supporting them through elevated and authentic written and verbal communication. The role holder is an excellent communicator and brand ambassador with their passion for Tiffany's history and products conveyed in every conversation, laying the foundation for building long-term client loyalty. They will be responsible for delivering best-in-class client experiences, outcomes, and sales. The role involves selling products to clients with targets in place to support expected outcomes. This position provides a competitive pay and is commission eligible.

Key Accountabilities

Achieve and exceed sales targets.
Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live messaging channels.
Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
Escalate matters with urgency to ensure prompt and client-centric resolution.
Initiate proactive, elevated, and relevant product recommendations for the client.
Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
Get to know your client, make a personal connection, and collect relevant information that supports longer-term relationship building.
Always ensure compliance with all policies and processes.
Communicate with passion and authenticity, using elevated verbal and written language.

Qualifications

Required

Sales experience
Client first mindset
Excellent verbal and written communication skills
High energy and passion
Strong computer experience working on multiple software platforms.
Ability to multitask – handling phone, email, and live message platforms.
Flexibility to work a varied 5 day in-person schedule that includes days, evenings, nights, weekends, and holidays.
Must have authorization to work in the United States on site.

Compensation:

$23 per hour plus commissions

Preferred

Contact Center experience, preferably retail.
Luxury experience
Knowledge of jewelry industry

TIFFANY & CO.
MAISON

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

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