Client Support Representative

February 26, 2026

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Our client is seeking a dedicated and personable Client Support Representative to join their customer service team in **Pekanbaru, Riau, ID**. This role is essential in ensuring our clients receive prompt, helpful, and professional assistance with their inquiries and issues. You will be the first point of contact, handling a variety of customer service tasks, including responding to customer queries, resolving complaints, and providing information about our products and services. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong commitment to customer satisfaction.

Responsibilities: Respond to customer inquiries via phone, email, and in-person channels in a timely and professional manner. Provide accurate information about company products, services, and policies. Resolve customer complaints and issues effectively, aiming for first-contact resolution. Document all customer interactions and transactions accurately in the CRM system. Identify and escalate priority issues to the appropriate internal departments. Process service requests, orders, or changes as needed. Gather customer feedback and provide insights to improve service delivery. Maintain a high level of product knowledge and understanding of company processes. Contribute to team goals and uphold customer service standards. Adhere to company policies and procedures, ensuring compliance and data privacy. Qualifications: High school diploma or equivalent required; associate's or bachelor's degree is a plus. Minimum of 1 year of experience in customer service, call center, or a related client-facing role. Excellent verbal and written communication skills. Strong active listening and problem-solving abilities. Patience and empathy when dealing with customer concerns. Proficiency in using customer relationship management (CRM) software. Ability to multitask and manage time effectively in a fast-paced environment. Team-oriented with a positive attitude. Willingness to learn and adapt to new processes and technologies. Familiarity with the local market in **Pekanbaru, Riau, ID** is advantageous. This is a fantastic opportunity to be a key player in delivering outstanding customer experiences within our **Pekanbaru, Riau, ID** office.

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