Contractor Opportunity: Contact Center CSR for State of AZ
Location: Remote
Engagement Type: Contractor via Third-Party Supplier
Contracting Entity: Accenture
Supplier of Record: Artech
Start Date:3/30/2026
Duration: 1 Months with potential for extension
About the Role
We are seeking qualified contractors to fulfill the role of a Contact Center CSR for the State of AZ, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience.
The right candidate will answer Medicaid only chat regarding Member status, documents, general application questions and provider inquires covering Enrollment, Claims, Prior Authorization and general questions. They will also review submitted medical applications for completeness and conduct follow up outbound calls for information as needed.
You will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. This opportunity is open to individuals located in the United States.
Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 5:00 PM Mountain Standard Time.
Training time: 2 Weeks - Monday - Friday 8:00 AM to 5:00 PM Mountain Standard Time.
Contractors will be engaged and paid by a third-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes.
Key Responsibilities
Core Duties
- Respond to inbound phone calls, chats, and emails with professionalism and accuracy.
- Conduct outbound outreach through phone or email as needed.
- Research inquiries across multiple internal systems and communicate results clearly to customers.
Document all customer contacts thoroughly in call logs and escalate issues appropriately.
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Deliverables or Project Scope
- Provide consistent, high quality customer service aligned with established call flows and scripts.
- Maintain timely and accurate documentation of all interactions and outcomes. Identify trends, risks, or recurring issues and report them to leadership.
- Demonstrate agility by transitioning efficiently between tasks, channels, and systems.
Collaboration Tools or Platforms
- Microsoft Office (Excel, Word, Outlook, Teams)
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Multiple internal systems for customer research and case resolution
Qualifications
- High School Diploma or GED equivalent
- Minimum of 2 years of Customer Service experience
- Minimum of 1 year experience in Call Center environment
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Proficiency with Computers
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Data Entry Experience
Preferred Qualifications
- Ability to work from a quiet, private remote environment with sufficient internet speeds to handle calls received via internet
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Experience with Accenture within the past 6 months
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Former Transaction Processing Experience
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Listening, verbal and written communication experience
How to Apply
Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by Artech for next steps.
Compliance Notes
This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.
The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:
- In response to a formal complaint or charge,
- In furtherance of an investigation, proceeding, hearing, or action, or
Consistent with Accenture’s legal duty to furnish information
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California residents or those planning to work from Los Angeles County should review additional notifications here.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.
Compensation Disclosure
Compensation for contractor roles supporting Accenture is determined by the contractor’s employer Artech, and varies depending on factors such as location, role, skill set, and experience.
Compensation Range: $19.00 - $36.40
Role Location
Hourly/Salary Range
California
$25.20 to $30.50
Cleveland, OH
$21.50 to $21.50
Colorado
$25.60 to $29.00
District of Columbia
$23.40 to $23.40
Illinois
$22.30 to $24.40
Massachusetts
$27.30 to $27.30
Minnesota
$23.40 to $23.40
Maryland
$24.90 to $24.90
New York/New Jersey
$26.90 to $31.50
Washington
$25.20 to $25.20
Job Posting Range/Deadline to Apply
We anticipate this job posting will be posted until 2/20/2026
Benefit Information
Artech offers a market competitive suite of benefits to all eligible employees including medical, dental, vision, and a 401(k) retirement savings plan, and paid time off.
Drug-Free Workspace
Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.
Equal Employment Opportunity Statement
Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.
Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.
Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.
Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.
