About the position

The Click & Collect Clerk is responsible for fulfilling grocery orders placed online and delivered to the customers when they arrive at the store. The Click & Collect Clerk is instrumental in providing a positive shopping experience for all customers. The Click & Collect Clerk will support other customer service deliverables across other departments.

Responsibilities

• Shop and stage orders for the customers who have placed an order online.
• Deliver orders to the customer when they arrive at the store for their pickup.
• Review orders from the app when it alerts that an order has been placed.
• Locate and carefully select the correct items from the order list.
• Communicate with customers when items are unavailable.
• Check expiration date, quality, and condition of all items, when selecting.
• Go through checkout when shopping is completed, to complete transactions.
• Assist with returning all products to shelves that customers have moved or returned before purchase, often called “go-backs.”
• Assist in maintaining inventory control to ensure freshness, product quality, and turnover for maximum sales and to minimize out-of-stock or overstock products.
• Provide friendly and helpful customer service at all times.

Requirements

• Familiarity with product location in the store.
• Identification of appropriate product substitution, based on customer input.
• Understanding of customer service best practices and strategies to enhance customer engagement.
• Strong communication skills to interact effectively with customers and team members alike.
• Strong time management skills, meeting strict timelines for fulfillment and task prioritization during peak hours.
• Attention to detail to ensure accuracy in product selection/order fulfillment.
• Basic technology skills to utilize handheld devices and navigate applications.
• Ability to lift and carry groceries, using proper ergonomics and exercising product care.
• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Ability to work in a high-volume environment, while remaining calm under pressure and maintaining a professional disposition.
• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Move quickly and efficiently to assist customers and manage workload.
• Maintain physical stamina to work in a fast-paced environment.
• High school diploma or equivalent.
• Must be 18 years of age or older.

Nice-to-haves

• Previous retail or customer service experience is a plus.

Benefits

• Excellent health benefits
• Enrollment in our ESOP after 1 year
• Career advancement opportunities
• Paid vacation and sick leave
• Competitive wages
• Tuition reimbursement
• Employee assistance program