Are you ready to embark on a thrilling journey that combines your passion for customer service with your desire to make a meaningful impact in the world of government and corporate affairs? Look no further than arenaflex, a leading player in the industry, where you'll have the opportunity to travel the world, grow your expertise, and become the best version of yourself. As a valued member of our arenaflex family, you'll be part of a dynamic team that's dedicated to providing exceptional customer service and promoting air travel on our global network. With a strong focus on flexibility, creativity, and problem-solving, you'll be empowered to tackle challenges with confidence and make a real difference in the lives of our customers. **Why You'll Love This Job** As a Customer Service Specialist in Government and Corporate Affairs, you'll be part of a close-knit team that's passionate about delivering outstanding service and building strong relationships with our customers. Here are just a few reasons why you'll love this job: * **Be part of a dynamic team**: You'll be working closely with a talented team of professionals who are dedicated to providing exceptional customer service and promoting air travel on our global network. * **Travel the world**: As a member of our arenaflex family, you'll have access to travel perks that will take you to over 365 destinations on more than 6,800 daily flights across our global network. * **Grow your expertise**: With a strong focus on training and development, you'll have the opportunity to learn new skills and advance your career in a supportive and inclusive environment. * **Make a real difference**: As a Customer Service Specialist, you'll be empowered to make a real difference in the lives of our customers, providing them with exceptional service and support every step of the way. **Key Responsibilities** As a Customer Service Specialist in Government and Corporate Affairs, your key responsibilities will include: * **Promoting and selling air travel on arenaflex**: You'll be responsible for promoting air travel on our global network, providing customers with information and advice to help them make informed decisions about their travel plans. * **Preparing itineraries and computing fares**: You'll be responsible for preparing itineraries and computing fares for customers, ensuring that all travel arrangements are accurate and up-to-date. * **Issuing refunds and preparing and issuing tickets**: You'll be responsible for issuing refunds and preparing and issuing tickets for customers, ensuring that all travel arrangements are accurate and up-to-date. * **Answering inquiries and resolving customer problems**: You'll be responsible for answering inquiries and resolving customer problems in a mutually beneficial manner, providing customers with exceptional service and support every step of the way. * **Communicating with customers over the phone**: You'll be responsible for communicating with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and communicating new rules, policies, and procedures that would affect the customer. **All You'll Need for Success** To be successful in this role, you'll need to possess a range of skills, qualifications, and experience. Here are just a few of the key requirements: * **Minimum Qualifications**: + Bachelor's degree in a relevant field or equivalent experience/training * **Preferred Qualifications**: + Relevant experience in customer service or a related field + Knowledge of Native SABRE + Ability to demonstrate excellent leadership, organizational, and customer contact skills + Ability to be resourceful and creative at immediate problem resolution + Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable * **Skills and Licenses**: + Excellent communication and interpersonal skills + Ability to work in a fast-paced environment + Ability to multitask and prioritize tasks effectively + Ability to work independently and as part of a team + Ability to adapt to changing circumstances and priorities **What You'll Get** As a valued member of our arenaflex family, you'll have access to a range of benefits and perks that will enhance your career and personal life. Here are just a few of the things you can expect: * **Travel Perks**: As a member of our arenaflex family, you'll have access to travel perks that will take you to over 365 destinations on more than 6,800 daily flights across our global network. * **Health Benefits**: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start – we also offer virtual doctor visits, flexible spending accounts, and more. * **Wellness Programs**: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need. * **401(k) Program**: Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year. **Feel Free to Be Yourself at arenaflex** At arenaflex, we're committed to creating an inclusive and diverse work environment that celebrates the unique perspectives and experiences of our team members. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. **Are You Ready to Join the arenaflex Family?** If you're passionate about customer service, travel, and making a real difference in the world, we want to hear from you. Apply now to join the arenaflex family and start your journey to a rewarding and fulfilling career. Apply Job! Apply for this job