At arenaflex, we're committed to empowering individuals and businesses to achieve their full potential. As a global and diverse community of colleagues, we're united by our passion for delivering exceptional customer experiences and making a meaningful impact in the world. Our unique culture is built on a foundation of trust, respect, and collaboration, where every colleague has the opportunity to grow, learn, and thrive. As a Director of Client Management at arenaflex, you'll be part of a dynamic team that's dedicated to building and maintaining strong relationships with our merchant partners. With a portfolio of over 400 respected brands across Southern California, you'll have the opportunity to make a significant impact on our business and drive revenue growth. **About arenaflex** arenaflex is a leading global payments company that's committed to providing the world's best customer experience every day. Our company values are built on a foundation of integrity, teamwork, and innovation, and we're passionate about empowering our colleagues to succeed. With a diverse range of benefits, programs, and flexibility, we're dedicated to supporting our colleagues personally and professionally. **The Role** As a Director of Client Management, you'll be responsible for leading a team of 5 Senior Client Managers to grow arenaflex revenue by establishing mutually beneficial, profitable, and long-lasting relationships with merchant accounts. Your team will be accountable for delivering valuable, innovative insights and solutions to our clients across a diverse range of companies. **Key Responsibilities** * Lead a team of 5 senior client managers and help them manage, deepen and improve relationships with 400+ respected brands. * Develop, lead, and motivate a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share. * Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management. * Lead your team in maintaining and strengthening arenaflex's business by showcasing value, growing revenue, improving share, and increasing profitability. * Embrace the fast-changing payments landscape and keep current with payment trends and economic/competitive indicators. * Partner with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base. * Model key sales behaviors/ skills and balance deal and skill coaching * Increase Merchant Satisfaction and maximize profits with an enterprise approach. **Essential Qualifications** * 5+ years of experience in a client management or sales leadership role, preferably in the payments or financial services industry. * Proven track record of success in leading high-performing teams and driving revenue growth. * Strong leadership and coaching skills, with the ability to motivate and develop a team of senior client managers. * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. * Strong analytical and problem-solving skills, with the ability to analyze complex data and develop innovative solutions. * Experience with CRM systems and other sales tools, with the ability to leverage technology to drive sales performance. **Preferred Qualifications** * Experience working in a remote or virtual environment, with the ability to lead a team across multiple locations. * Knowledge of the payments landscape and trends, with the ability to stay current with industry developments. * Experience with partnership and marketing development, with the ability to leverage internal resources to drive business growth. * Strong understanding of sales behaviors and skills, with the ability to model and coach key sales competencies. **Skills and Competencies** * Strong leadership and coaching skills, with the ability to motivate and develop a team of senior client managers. * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. * Strong analytical and problem-solving skills, with the ability to analyze complex data and develop innovative solutions. * Experience with CRM systems and other sales tools, with the ability to leverage technology to drive sales performance. * Strong understanding of sales behaviors and skills, with the ability to model and coach key sales competencies. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting our colleagues in their career development and growth. As a Director of Client Management, you'll have access to a range of learning and development opportunities, including: * Regular coaching and feedback from senior leaders and peers. * Opportunities for professional development and growth, with a focus on building skills and competencies. * Access to industry-leading training and development programs, with a focus on sales, leadership, and customer management. * A dynamic and supportive work environment, with a focus on collaboration and teamwork. **Work Environment and Company Culture** arenaflex is a global company with a diverse range of colleagues and locations. As a Director of Client Management, you'll be part of a dynamic team that's dedicated to building and maintaining strong relationships with our merchant partners. Our company culture is built on a foundation of trust, respect, and collaboration, where every colleague has the opportunity to grow, learn, and thrive. **Compensation, Perks, and Benefits** As a Director of Client Management at arenaflex, you'll be eligible for a range of compensation, perks, and benefits, including: * Competitive salary and bonus structure. * Comprehensive benefits package, including health, dental, and vision insurance. * 401(k) matching program and other retirement savings options. * Flexible work arrangements, including remote work options. * Access to industry-leading training and development programs. * A dynamic and supportive work environment, with a focus on collaboration and teamwork. **Conclusion** If you're a motivated and results-driven leader with a passion for building strong relationships and driving business growth, we'd love to hear from you. As a Director of Client Management at arenaflex, you'll have the opportunity to make a significant impact on our business and drive revenue growth. Join our team today and let's lead the way together! Apply for this job