At arenaflex, we're dedicated to revolutionizing the way people manage their medications and achieve better overall wellness. As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you'll play a vital role in empowering our customers to take their medications correctly and live healthier lives. Our pharmacy features a casual dress code in a non-retail facing environment, making it an ideal place for those who value flexibility and work-life balance. **About arenaflex** arenaflex is a leading healthcare company that's committed to providing innovative solutions to the ever-evolving needs of our customers. With a strong focus on customer-centricity and quality, we're constantly striving to improve our services and products to meet the highest standards of excellence. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission. **Key Responsibilities** As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, your key responsibilities will include: * Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned * Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team * Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls * Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge * Completing tickets to support the Customer Care Team and Clinical RPh team * Maintaining an advanced understanding of all arenaflex policies and procedures, as well as arenaflex products and services * Monitoring and processing all help desk assigned tasks on a daily basis * Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met * Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate * Investigating and reporting pharmacy errors * Learning pharmacy laws and regulations nationwide * Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution * Maintaining confidentiality of all customer information * Working autonomously and proactively identifying areas in need of improvement * Constant collaboration with teammates * Customer-centric and commitment to quality * Working a flexible schedule – shifts will possibly start and end outside of normal business hours * Performing other tasks assigned while working in a fast-paced environment **Essential Qualifications** * Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses) * High school or equivalent diploma **Preferred Qualifications** * National Pharmacy Technician Certification (PTCB or NHA) * Demonstrated ability to work as an effective team member * Strong organization skills and attention to detail * Experience recognizing and identifying patient medications * 6+ months of relevant experience working with computer and web-based tools * Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills and commitment to quality * Ability to work autonomously and proactively identify areas for improvement * Strong collaboration and teamwork skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and customer-centricity. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission. As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you'll have the opportunity to work in a fast-paced environment that's committed to excellence and quality. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A competitive hourly rate * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **How to Apply** If you're a motivated and customer-centric individual who's passionate about making a positive impact on people's lives, we encourage you to apply for the Pharmacy Technician (Remote) – Clinical Customer Care Representative role at arenaflex. Please submit your application, including your resume and a cover letter, through our website. Apply Now! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Apply for this job