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To control, secure, and expand the relationship of one or more FedEx express customers. Administer, plan, organize, and guide eco import coordinators, executive services specialists, and team leads in various specialized assignments, high-profile resolution projects, and escalated customer service matters. Deliver the purple promise by promoting exceptional customer service by securing strong relationships with internal and external customers. Responsible for extensive research of all aspects of import clearance and transportation related issues for high-volume and at-risk accounts.
Administers and acts as a lead for one or more customer service projects ensuring impeccable customer service for all FedEx customers. Serves as the primary link that develops and maintains a strong business relationship with internal and external customers at every level of the organization, managers, senior managers and executives, as well as front line personnel in the various operating divisions and subsidiaries to provide and ensure exceptional customer service. Ensures that processes are developed and implemented to guarantee customer satisfaction. Measures and establishes methods to prevent service failures ensuring a positive customer experience. Assesses critical clearance issues based upon regulatory and customer requirements. Presents feedback and recommendations for issue resolution. Implements and affects long range solutions. Performs research assignments and projects to ensure all services and requirements are adhered to according to regulatory and customer expectations and specifications to resolve issues. This includes customs brokerage and associated express transportation issues. Responds and reports to internal and external customers via multiple mediums in a timely and accurate manner. Monitors, executes, and coord activities with multiple operating units for customer related activities. This includes preclearance, prevent pre-alerts, cage processing, entry processing, post entry processing dispute processing, invoicing, movement activity, performance stats and monitoring, multi modal trans, engineering recommendations and its (information technology systems) enhancements. Develops and maintains customer profile clearance instructions, procedures, and reporting methods to meet customer requirements, regulatory requirements, and compliance guidelines. Provides technical guidance and support to team members servicing a significant number of accounts to ensure all customer requirements, operational processes, and regulations are adhered to in a timely and efficient manner. Assists in training and instruction of employees in the proper performance of their job and familiarize them with entry, customer, and regulatory requirements to achieve full potential and a high level of performance. Identifies, recommends, and implements improvements to increase productivity and improve efficiency and customer service within the operation and for the customers. Maintains uniform business practices and customer clearance instructions to ensure compliance with customs and oga laws and regulations along with adhering to customer requirements. Maintains knowledge of industry developments and of the multiple services provided by FedEx to identify and support the customers and operations with new business development. Provides knowledge and expertise when required regarding all account requirements and services. Performs other duties as assigned.
Bachelor-s degree in business or transportation/equivalent. Four (4) years of brokerage or transportation industry, customs & border protection and other federal agency laws, regulations, and procedures governing the customer brokerage industry which must include two (2) years assisting customer accounts or two (2) years customer service/engagement experience with direct customer contact required. Possess strong human relations and communication skills (written, oral, and presentation). Ability to work at all levels internally and externally, strong organization and attention to details and multi-tasking skills. Position requires the ability to manage multiple accounts along with a high level customer service in the most efficient manner and to make independent decisions, proficient in Microsoft Office. Some travel required. Must be able to work various shifts and days.
Preferred Qualifications: Minimum Education : Bachelor's degree in data science, computer science, applied mathematics, data analytics, statistics, industrial engineering, or related quantitative field. Minimum Experience: One (1) year experience in data mining, developing/implementing statistical models, machine learning models, algorithms, or visualizing data.
Pay Transparency:
Pay: 4,240.51 - 7,277.98 USD Monthly
Additional Details: Mon- Fri 8-5 CST
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
