Overview About the Role & Team IDC is seeking a data-driven and strategic Global Marketing Analytics & Operations Manager to lead the evolution of marketing performance measurement and deliver insights that drive measurable growth. As part of IDC's global marketing organization, you'll play a pivotal role in shaping how data informs strategy --through scalable dashboards, automated KPI tracking, and efficient lead management processes that enable smarter decisions worldwide. Reporting to the Senior Director of Marketing Operations, this role is responsible for designing and implementing automated KPI and metrics frameworks that power marketing performance reporting and optimization. The ideal candidate combines a deep understanding of marketing data systems (especially Salesforce) with a passion for analytics automation, process efficiency, and cross-functional collaboration. This position carries global purview, overseeing a small, distributed team located across different geographies, ensuring operational consistency and alignment worldwide. What You’ll Do Analytics & Automation • Lead the automation and standardization of KPIs, metrics, and dashboards, improving scalability, accuracy, and timeliness of insights. • Deliver automated, actionable reporting that measures marketing's contribution to pipeline, campaign performance, and overall impact. • Design, build, and maintain self-service Salesforce dashboards that are intuitive, visually engaging, and aligned with stakeholder needs. • Champion innovation in analytics automation, identifying opportunities to streamline metric generation and improve real-time visibility into marketing performance. • Partner with data and technology teams to evolve infrastructure supporting analytics and lead management automation. Data Insights & Optimization • Conduct detailed data analysis to uncover actionable insights and provide concise, data-backed recommendations to marketing leadership. • Continuously enhance and automate data processes, analytics methodologies, and reporting workflows to improve efficiency and reliability. • Collaborate with Marketing, Sales, and Revenue Operations teams to align data definitions, routing logic, and performance metrics. • Drive adoption of self-service analytics tools across the global marketing organization, empowering regional teams with on-demand insights. Team Leadership & Collaboration • Lead, mentor, and develop a high-performing global team, fostering collaboration, accountability, and operational excellence across regions and time zones. • Manage and prioritize multiple high-impact analytics and reporting initiatives with precision and agility. • Promote a culture of curiosity, innovation, and continuous improvement within the marketing analytics function. W hat You Bring • 5+ years of experience in marketing operations, sales operations, analytics, or a related B2B function. • 2+ years of people management experience, ideally with global or remote teams. • Bachelor’s Degree is preferred or equivalent experience • Advanced proficiency in Salesforce reporting, dashboards, and automation. • Strong understanding of marketing funnels, campaign analytics, and pipeline attribution models. • Advanced Excel skills (PivotTables, XLOOKUP, Power Query, data modeling). • Experience handling large datasets and building dashboards across multiple systems. • Proficiency in marketing automation platforms (Marketo), arenaflex Analytics 4, and BI tools (Power BI, Looker Studio) preferred. • Hands-on experience with lead routing and assignment tools (LeanData, Chili Piper) is a strong asset. • Exceptional analytical, organizational, and communication skills, with the ability to simplify and present complex data clearly. • Comfortable working across global time zones and regions, ensuring collaboration and alignment throughout IDC's international marketing organization. Why This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions. Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand. What We Offer • 15 vacation days per year (increases with tenure; carryover allowed) • 10 paid sick days per year • 1 week paid new parenting leave • Flexible work options (remote, part-time, flexible hours) • Health, dental, vision, and paramedical coverage for you and your family • $1,600 annual healthcare spending account • Employee Assistance Program for counseling and support • Best Doctors medical second opinions • Life, AD&D, and long-term disability insurance • Retirement savings plan with company match (up to 4% of salary) • $75/month technology allowance for home office or phone expenses • Company-paid cell phone plan Compensation Transparency At IDC, we are committed to fair and equitable pay practices. Employees are compensated equitably for their work, aligned with their skills and experience. Salary and incentive structures are determined through a rigorous process that considers experience, education, certifications, role-specific requirements, internal equity, and verified Canada market data from an independent third-party partner. The expected total annual compensation, depending on location and experience, is between $126,000 CAD – $131,500 CAD, inclusive of base salary and variable compensation. Equal Opportunity Employer IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify. Apply tot his job