Group Director, WFM, HR and Payroll Technology

March 6, 2026

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About the position

CHANEL is seeking a dynamic Group Director, WFM, HR and Payroll Technology to drive the strategic vision, adoption, and continuous improvement of our HR, workforce management, and payroll technology platforms for the US region. This leadership position is based in New York City or Piscataway, New Jersey with a hybrid, 3-day onsite requirement. This executive will own the product roadmap, foster strong partnerships with business stakeholders, and lead a high-performing team to deliver measurable business value through technology and process excellence. Our ideal candidate will have a minimum of 10 years of strategic experience and a proven track record of leading & implementing workforce management technology (e.g. labor scheduling, time tracking), payroll systems solutions, and HRIS tools in a retail organization. The ideal candidate will demonstrate exceptional interpersonal and communication skills, with a proven ability to bring together diverse stakeholders and effectively influence decision-making to achieve shared business objectives. Tech Systems Expertise in US Retail, Luxury Goods or similar service industry required. UKG Pro WFM and Workday HRIS/ ATS highly preferred.

Responsibilities

Workforce Management Adoption: Champion UKG Pro WFM adoption for advanced scheduling, time tracking, and PTO management
Workday Integration Strategy: Define and implement the operating model for Workday integrations with US systems ensuring data consistency and a unified user experience
Payroll Technology: Act as the Tech partner for the US payroll team ensuring optimal system performance of UKG Pro US
Tech Expert: Partner with key stakeholders such as Retail Operations, Payroll, People & Organization (HR), and Global teams, ensuring product roadmaps deliver quantifiable business value
Data Driven Decision Making: Design KPIs & dashboards to measure technology adoption and proactively raise opportunities for improvement
Simplification and Continuous Improvement: Proactively identify pain points and partner with cross-functional stakeholders to simplify processes across the organization to maximize efficiency and technology adoption
Champion Innovation: Identify & drive pilots to test AI (e.g. UKG Forecasting) and GenAI (e.g. UKG Bryte) technology to transform retail workforce management capabilities
People Development: Coach and mentor the team, ensuring alignment with organizational goals, fostering a culture of accountability, and driving high performance
Vendor Management: Demonstrated ability to manage vendor relationships effectively, ensuring service quality, contract compliance, and alignment with organizational goals

Requirements

Experience with Workforce Management Technology in a Retail Organization: Proven track record of implementing workforce management technology in a retail organization
Technical Expertise: Deep understanding of HRIS, payroll, and workforce management technologies, with the ability to troubleshoot complex system issues and recommend enhancements.
Strategic Vision: Ability to translate business objectives into actionable technology strategies, driving long-term organizational growth and innovation.
Change Leadership: Proven track record in leading change management initiatives, helping teams embrace new systems and processes with minimal disruption.
Cross-Functional Collaboration: Skilled at fostering strong partnerships across IT, HR, Payroll, and Operations, ensuring seamless project delivery and shared success.
Analytical Mindset: Adept at leveraging data analytics to uncover trends, diagnose issues, and recommend evidence-based solutions.
Process Optimization: Expertise in streamlining workflows to eliminate inefficiencies, reduce manual effort, and empower teams to focus on high-value activities.
Agility and Adaptability: Comfortable working in fast-paced environments, quickly adjusting strategies to meet evolving business needs and technological advancements.
Stakeholder Engagement: Ability to engage and influence stakeholders at all levels, building consensus and driving alignment around technology initiatives.
Continuous Learning: Commitment to ongoing professional development, staying current with emerging trends in workforce management, AI, and HR technology.
Inclusive Leadership: Track record of cultivating diverse teams, encouraging open dialogue, and championing equity and inclusion in the workplace.
Communication Skills: Exceptional presentation skills with the ability to articulate complex security concepts to senior leadership and business stakeholders, driving informed decision-making.
Minimum of 10 years' experience as a TECH expert in strategy & management of WFM HR & Payroll systems as part of an IT/Tech team
Expertise in US Retail, Luxury Goods or similar service industry required
Bachelor’s degree in Computer Science, Information Technology or similar.

Nice-to-haves

UKG Pro WFM and Workday HRIS/ ATS highly preferred.
A master’s degree is a plus

Benefits

Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

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