Head of Technical Service

March 5, 2026

Other Jobs To Apply

No other job posts for this day.

Head of Technical Services

Department:
Technical Operations

Location:
Kisumu (Field and Office Based)

About E-SAFIRI

E-Safiri is an early-stage start-up that aims to drive Africa's transition into sustainable transport by developing solar-powered and grid-connected charging stations for 2&3 wheelers.

Our mission is to accelerate the adoption of sustainable transport by providing reliable, accessible, and adequate charging infrastructure for e-mobility in Africa.

E-Safiri has recently secured funding for several charging projects working in collaboration with NGOs, universities and commercial partners and is growing its team and developing its products.

Position Summary
The Head of Technical Services will lead and oversee the physical and operational integrity of E-Safiri's EV charging infrastructure.

This role is responsible for installation, commissioning, maintenance, field service operations, hardware diagnostics and technical quality assurance of charging units across all sites.

This role ensures that all charging stations are operational, safe, efficient and compliant with regulatory and engineering standards.

Key Roles & Responsibilities

Technical Operations Strategy & Execution

Develop and implement the technical operations strategy aligned with E-Safiri's expansion goals.
Establish service delivery standards for installation, commissioning and maintenance of the charging hubs.
Drive operational excellence to ensure maximum charger uptime and reliability.
Develop preventive and corrective maintenance frameworks.
Define SLAs (Service Level Agreements) for site response times and resolution targets.

Installation & Commissioning Oversight

Lead site assessments, electrical evaluations and technical feasibility studies.
Oversee charger installations ensuring compliance with electrical and safety standards.
Supervise commissioning and testing of all new charging units before activation.
Ensure proper documentation of technical drawings, load calculations and site layouts.
Standardize installation procedures and technical checklists.

Maintenance, Diagnostics & Field Support

Oversee preventive and corrective maintenance programs.
Lead technical troubleshooting and diagnostics of faulty charging units.
Ensure rapid response to field incidents and technical emergencies.
Establish spare parts inventory management systems.
Analyze recurring faults and implement root cause solutions.

Field Team Leadership & Management

Build and manage a high-performing team of:
> Field Engineers
> Technicians
> Technical Support Staff
Develop structured shift schedules and deployment plans.
Provide continuous technical training.
Conduct performance reviews for technical team members.
Foster a culture of safety, accountability and operational discipline.

Quality Assurance & Compliance

Ensure all installations comply with:
> Kenya Energy regulations
> Electrical safety standards
> Environmental guidelines
Develop and enforce technical SOPs and operational manuals.
Conduct routine technical audits of sites.
Implement health and safety policies for field operations.
Ensure compliance with warranty and manufacturer guidelines.

Vendor & Contractor Management

Identify and manage relationships with hardware suppliers and installation contractors.
Evaluate vendor performance and technical compliance.
Negotiate technical service contracts and maintenance agreements.
Ensure quality assurance on third-party work.

Asset & Infrastructure Management

Maintain a comprehensive asset register of all charging infrastructure.
Monitor equipment lifecycle and replacement planning.
Optimize infrastructure utilization and performance.

Track technical KPIs including:
> Charger uptime %
> Mean Time to Repair (MTTR)
> Fault recurrence rate
> Installation turnaround time

Risk Management & Safety Oversight

Identify operational and technical risks across charging sites.
Develop site risk mitigation and emergency response procedures.
Investigate technical incidents and recommend corrective actions.
Ensure proper insurance documentation and risk compliance standards.
Qualifications & Experience
Bachelor's degree in electrical engineering, Mechanical Engineering, or related field.
Solar T2 certification required, T3 certification preferred.

3–5 years experience in:
> Energy systems, solar technologies, relevant software and hardware solutions.

Strong knowledge of:
> Electrical systems and load management
> Power distribution systems
> Field operations management
Experience managing field technical teams.
Strong understanding of safety regulations and engineering compliance standards.
Strong understanding of the Kenyan power sector.
Competency
Strong operational leadership
Problem-solving and analytical skills
Project management capability
High attention to safety and compliance
Decision-making under pressure
Excellent team leadership

*All applications* to be sent to not later than 13th March 2026.

E-SAFIRI Charging Limited is proud to be an Equal Opportunity Employer.

We do not discriminate based on race, colour, religion, sex, age, national origin, ethnic background, disability, pregnancy, sexual orientation or any other protected characteristic established by law.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...