Inbound Sales Representative - Remote

March 11, 2026

Other Jobs To Apply

No other job posts for this day.

Join Connect America – Empowering Lives, One Call at a Time

About Us

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 50 years. As North America’s largest independent provider of connected care, we deliver innovative technologies that bridge the gap between healthcare providers, individuals, and their care partners.

Our solutions support health and safety in ways that lead to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

Our headquarters are located just outside Philadelphia in Bala Cynwyd, PA. Learn more at

Why Connect America

Recognized as one of Philly Happening’s Best Places to Work
Award-winning customer service team, including Today’s Caregiver – Best Service Award
Named a Top Ten Home Healthcare Solutions Provider multiple years in a row

Our Values

At Connect America, we treat customers and team members ethically and respectfully, building trust through collaboration and accountability. We support one another, work as a team, and stay focused on delivering solutions that make a real difference in people’s lives.

Position Overview

We are seeking high-energy, customer-focused Inbound Sales Agents to join our growing call center team. As the first point of contact for incoming customer inquiries, you will deliver exceptional customer service while driving sales. Employees will be required to make outbound calls as well.

Job Duties & Responsibilities

Answer incoming calls from potential customers in a fast-paced environment and outbound as well
Build rapport, assess customer needs, and recommend appropriate products and services
Clearly explain features, pricing, and benefits to maximize order value
Confidently and professionally handle objections using proven sales techniques
Accurately enter customer and order details into CRM systems
Make follow-up calls on non-converted inquiries
Meet or exceed daily and weekly sales goals and quality metrics
Collaborate with supervisors and team members to continuously improve performance

Required Skills & Qualifications

Inbound Phone Sales Experience: Minimum of 1 year in a high-volume inbound sales environment
Sales & Communication Skills: Confident, persuasive, goal-oriented communicator with strong verbal and written skills
Call Center Readiness: Comfortable working in a fast-paced, metrics-driven environment
Technology Proficiency:
- CRM experience required (Salesforce a plus)
- Cloud contact center platforms (Five9 a plus)
- Proficient in Microsoft Office and general computer systems
Multitasking Ability: Able to navigate multiple systems and screens while actively engaging customers
Work Ethic & Reliability: Strong attendance, punctuality, and ability to manage workload independently
High School Diploma or GED required
Bachelor’s degree preferred

Compensation & Benefits

Hourly wage + commission
Unlimited earning potential (top performers earn $100k+ annually)
Monthly performance-based rewards and incentive contests
Medical, dental, life, and disability insurance
Paid holidays and paid time off
401(k) with company match

Must have the ability to work remotely in a space free of distractions. Looking to hire for 12:30 PM EST - 9:00 PM EST Shift.

Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...