Novocardia, a division of CVAUSA, is on a mission to revolutionize cardiovascular care and empower clinicians across the United States to consistently deliver high-quality, prevention-focused, value-based, patient-centered care. Chronic disease is the dominant cause of avoidable healthcare spending and death in the United States and worldwide. Fortunately, much of this disease burden and associated spending is potentially avoidable through delivery of more proactive, prevention-focused care. We are deeply passionate about improving care quality, and providing more Americans with access to great, evidence-based chronic disease care.

We are looking for high integrity, mission-oriented people who are passionate about improving the quality and value of chronic disease in America, excited to join a dynamic, rapidly growing, and diverse team.

We are looking for a talented, goal-oriented, and proactive team player who will play a key role as the Medical Assistant in supporting the medical team and our patients.

Experience working remotely preferred, must reside near Orlando, FL.

Who You Are:
You have high integrity, humble, ambitious, passionate about providing quality care, learning-oriented and patient-centric. Come join us! 

Job Responsibilities:  
The Medical Assistant will function as a critical member of the Heart Failure Program and will work closely with the heart failure clinical team to provide excellent patient care, satisfaction, and ensure that our patients come first.
         Responsible for the enrollment, engagement, and coordination of patients throughout the Heart Failure Program and other value-based care management programs.

• Oversee the remote team’s telehealth schedule. Experience with telehealth (video and/or phone) a plus.
• Contact and coordinate patients after hospital discharge for transitional care management.
• Coordinate patient care with the remote patient monitoring care team.
• Initiate patient intake over the phone including, but not limited to, patient symptoms, vital signs, questionnaires, surveys and SDOH needs.
• Provide excellent patient-centric care by ensuring that patient needs are being met. This may include medication reconciliation, coordinating lab tests, imaging, testing and referrals.
• Responsible for maintaining and managing a patient cohort that requires frequent follow-up calls, care management and coordination.
• Must meet minimum performance metrics and goals
• Recognize and identify patient situations that require escalation to the appropriate care team provider.
• In coordination with office support, assist the provider with the patients’ ongoing health care:
  • Maintain and update patient records confidentially and accordingly.
  • Ensure medical records and lab results are in patient charts prior to appointments, and obtain missing records as needed.
  • Follow prescription refill procedures.
  • Collect and record updated insurance information from patients.
• Organize, plan and deliver patient education and information to patients and caregivers.

• Must have excellent organizational skills. This role requires remote management of patients located in different practices and may include different states.
• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
• Perform clerical duties such as processing telephone calls, voice messages, and digital messages, faxing, etc. as needed.
• Perform basic triage per protocols.
• Ensure work processes are documented accordingly.
• Participate in interdisciplinary team meetings and work regularly with team staff to ensure optimal patient outcomes 
• Perform other duties as assigned.

• Certified Medical Assistant through the National Medical Assistant Certification exam (i.e. AAMA or NCCT) within one year of issuance.
• High school diploma or GED

• Strong computer skills required as different programs, applications and websites will be utilized.
• Knowledge of medical terminology and medication procedures. Cardiologist experience is a plus but not required.
• Enjoy providing comprehensive healthcare, being a great team player and building relationships with people remotely.
• Goal-oriented and solutions-driven. Must be committed to meeting excellent performance metrics and delivering team wins.
• Strong organizational and interpersonal skills.
• Basic knowledge of CPT & ICD-10 coding procedures.
• Ability to multi-task, prioritize and coordinate duties efficiently and effectively.
• Demonstrate the ability to remain calm, organized and effective in a busy work environment.
• Ability to communicate effectively in the English language in person, by phone and in writing.
• Adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.

• Proficiency in working with electronic health records, such as Athena, eCW, NextGen, as well as Microsoft Word and Excel is preferred. 
• This position is remote. A dedicated space to ensure patient privacy with reliable broadband is required, must reside near Orlando, FL

• 401(k) 
• Health insurance 
• Dental insurance 
• Vision insurance 
• Disability insurance 
• Life insurance 
• Paid time off 

Experience working remotely preferred, must reside near Orlando, FL.