Mobile & Computer Repair Technician Job In Kenya – Apple Products

February 26, 2026

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<h3 data-start="156" data-end="229">Mobile & Computer Repair Technician – Apple Products</h3> Company: Mac & More Solutions Location: Nairobi Employment Type: Full-Time <hr data-start="355" data-end="358" /> <h3 data-start="360" data-end="396">About Mac & More Solutions</h3> Mac & More Solutions is a leading Apple service provider specializing in professional repairs, upgrades, and technical support for iPhones, iPads, MacBooks, and other Apple devices. We are committed to delivering high-quality, reliable, and customer-focused solutions that enhance the Apple experience for our clients. <hr data-start="717" data-end="720" /> <h3 data-start="722" data-end="743">Job Summary</h3> We are seeking a skilled and detail-oriented Mobile & Computer Repair Technician experienced in Apple product diagnostics, repairs, and system troubleshooting. The ideal candidate will demonstrate technical precision, professionalism, and strong problem-solving skills, ensuring that every device handled meets our quality and service standards. <hr data-start="1095" data-end="1098" /> <h3 data-start="1100" data-end="1130">Key Responsibilities</h3> <ul data-start="1131" data-end="1768"> <li data-start="1131" data-end="1230"> Diagnose, troubleshoot, and repair Apple devices including iPhones, iPads, MacBooks, and iMacs. </li> <li data-start="1231" data-end="1315"> Perform screen, battery, logic board, charging port, and other hardware repairs. </li> <li data-start="1316" data-end="1390"> Handle software installations, macOS updates, and system optimization. </li> <li data-start="1391" data-end="1475"> Accurately log repairs, parts used, and service details in the company database. </li> <li data-start="1476" data-end="1552"> Conduct quality checks on repaired devices to ensure full functionality. </li> <li data-start="1553" data-end="1624"> Advise customers on best care practices and preventive maintenance. </li> <li data-start="1625" data-end="1685"> Maintain an organized, clean, and safe work environment. </li> <li data-start="1686" data-end="1768"> Stay updated with the latest Apple repair technologies and service guidelines. </li> </ul> <hr data-start="1770" data-end="1773" /> <h3 data-start="1775" data-end="1808">Qualifications & Skills</h3> <ul data-start="1809" data-end="2303"> <li data-start="1809" data-end="1899"> Diploma or Certificate in Computer Science, Electronics, or a related technical field. </li> <li data-start="1900" data-end="1976"> Proven experience in Apple device repairs (minimum 1–2 years preferred). </li> <li data-start="1977" data-end="2049"> Strong understanding of macOS, iOS, and Apple hardware architecture. </li> <li data-start="2050" data-end="2120"> Ability to use professional repair tools and software diagnostics. </li> <li data-start="2121" data-end="2176"> Excellent attention to detail and manual dexterity. </li> <li data-start="2177" data-end="2228"> Good communication and customer service skills. </li> <li data-start="2229" data-end="2303"> Honest, reliable, and able to work independently or in a team setting. </li> </ul> <hr data-start="2305" data-end="2308" /> <h3 data-start="2310" data-end="2335">Added Advantage</h3> <ul data-start="2336" data-end="2520"> <li data-start="2336" data-end="2398"> Apple Certification (ACMT or ACiT) or equivalent training. </li> <li data-start="2399" data-end="2450"> Knowledge of data recovery and micro-soldering. </li> <li data-start="2451" data-end="2520"> Familiarity with digital inventory and repair management systems. </li> </ul> <hr data-start="2522" data-end="2525" /> <h3 data-start="2527" data-end="2550">What We Offer</h3> <ul data-start="2551" data-end="2737"> <li data-start="2551" data-end="2607"> Competitive salary and performance-based incentives. </li> <li data-start="2608" data-end="2677"> Continuous professional training and career growth opportunities. </li> <li data-start="2678" data-end="2737"> Friendly, supportive, and tech-driven work environment. </li> </ul> <hr data-start="2739" data-end="2742" /> <h3 data-start="2744" data-end="2766">How to Apply</h3> Interested candidates should send their CV, cover letter, and relevant certificates to hr@mac-more.co.ke with the subject line: “Application – Apple Repair Technician (Mac & More Solutions)”

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...