Office Coordinator Clerical

February 28, 2026

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<h2>At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.</h2> <h2>We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.</h2> <h3>Job Title</h3>Office Coordinator Clerical <h3>Location</h3>Port St Lucie <h3>Facility</h3>Saint Lucie West Med Center <h3>Department</h3>St Lucie West Facility Admin-Cleveland Clinic Martin Health <h3>Job Code</h3>000668 <h3>Shift</h3>Days <h3>Schedule</h3>8:00am-4:30pm <h3>Job Summary</h3> <h3>Job Details</h3><div><div> </div><div>Join the Cleveland Clinic Florida team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. </div><div> </div><div>Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. By joining the team as an Office Coordinator Clerical, you will work on the Ambulatory Support team answering phones for the ambulatory physicians’ offices. You will have exposure to a variety of specialties across the facility, and opportunities to grow and expand your skills across the various environments over time. </div><div> </div><div>A caregiver in this position works Monday-Friday from 7:45AM – 4:15PM. After completion of 90-days of on-site training at the St. Lucie West Medical Center, this caregiver will work remotely from home. Living within a commutable distance to St. Lucie West in the event of power or connection issues at your home location is required.</div><div> </div><div>A caregiver who excels in this role will: </div><div><ul><li>Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties. </li></ul></div><div><ul><li>Support clinic operations by direct involvement with the physician(s) and nurse(s). </li></ul></div><div><ul><li>Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments. </li></ul></div><div><ul><li>Work through and solve patient issues professionally and in a timely manner. </li></ul></div></div><div><div><ul><li>Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy. </li></ul></div><div><ul><li>Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed. </li></ul></div><div><ul><li>Ensure all patients are rescheduled relating to physician out days in a timely manner. </li></ul></div><div><ul><li>Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed. </li></ul></div><div><ul><li>Verify and update patient demographics and insurance information. </li></ul></div><div><ul><li>Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary. </li></ul></div><div><ul><li>Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module. </li></ul></div><div><ul><li>Input reasons for all visits on all appointments. </li></ul></div><div><ul><li>Ensure same day add-on appointment is communicated to appropriate department personnel and authorization is secured. </li></ul></div><div><ul><li>Complete and deliver surgery packets to OPS and Access Plus. </li></ul></div><div><ul><li>Maintain complete and up-to-date documentation and files, including product and service quotes. </li></ul></div><div> </div><div>Minimum qualifications for the ideal future caregiver include: </div><div><ul><li>High School Diploma or GED </li></ul></div><div><ul><li>Two years of clerical, customer service or other relevant experience </li></ul></div><div><ul><li>Knowledge of medical terminology gained through experience or formal course work </li></ul></div><div><ul><li>Basic math skills, such as addition, subtraction, multiplication, division and percentages </li></ul></div><div><ul><li>Strong computer skills and working knowledge of Microsoft applications and email software </li></ul></div><div><ul><li>Typing competency with the ability to format, spell, punctuate, edit and proofread </li></ul></div><div> </div></div><div><div>Preferred qualifications for the ideal future caregiver include: </div><div><ul><li>Medical office or insurance experience </li></ul></div></div>Physical Requirements:<ul><li>Ability to perform work in a stationary position for extended periods</li><li>Ability to operate a computer and other office equipment</li><li>Ability to travel throughout the hospital system</li><li>Ability to communicate and exchange accurate information</li><li>In some locations, ability to move up to 10 pounds</li></ul>Personal Protective Equipment:<ul><li>Follows Standard Precautions using personal protective equipment as required for procedures.</li></ul> The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the <a href="https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf" target="_blank" rel="noopener noreferrer">Equal Employment Opportunity poster</a>. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...