Job Title: Operations Manager

Department: Executive Management

Reports To: Chief Executive Officer (CEO) I Board of Directors

Industry: Poultry Farming/ FMCG

Location: Thika

Salary: Ksh. 250,000

1. Job Purpose

The Operations Manager is responsible for overseeing all business operations of the company. This includes managing day-to-day operations, ensuring profitability, maintaining product and service quality, implementing strategic plans, and leading teams toward growth and excellence in the poultry and fast-food sectors.

1. Key Responsibilities

a) Leadership & Management

• Provide overall leadership and strategic direction for all branches and franchise units' operations, including production, processing, packaging, and distribution

• Supervise departmental heads (production, finance, HR, IT, marketing, and franchise operations).

- Ensure all teams adhere to company policies, SOPs, and brand standards.

- Build a strong performance-driven culture.

- Carry out performance management on a quarterly basis

b) Operations & Quality Control

- Oversee daily operations across outlets and production facilities.

- Ensure food safety, hygiene, and quality standards are consistently met.

- Implement process improvements to enhance efficiency and cost-effectiveness.

- Collaborate with vendors and suppliers to ensure quality and consistency

~ Maintain high standards for cleanliness and organizational tasks

c) Financial Management

~ Prepare and monitor budgets, P&L statements, and performance reports.

~ Control costs and ensure revenue growth across all outlets and franchises.

~ Coordinate with the accountant and finance team on audits and compliance.

~ Oversee inventory management, procurement, and supply chain logistics to meet poultry production demands efficiently.

d) Business Development & Franchise Growth

~ Identify and on board new franchise partners.

~ Support franchisees in meeting brand and performance standards.

~ Lead expansion strategies in new markets and territories.

~ Strengthen brand presence through marketing and customer engagement initiatives.

~ Drive sustainability efforts within poultry operations, including waste reduction, energy efficiency, and responsible resource management

e) Human Resource & Training

~ Oversee recruitment, training, and staff performance management.

~ Promote a healthy workplace culture and professional development.

~ Ensure compliance with labor laws and internal HR policies.

~ Implement training programs to enhance employee skills and service levels

f) Customer Service & Brand Management

» Maintain a strong customer satisfaction focus.

» Handle escalated complaints and resolve them promptly and professionally.

» Uphold Chicken's reputation for quality and consistency.

» Cultivate a positive customer experience to increase customer satisfaction and loyalty

1. Qualifications & Experience

» Bachelor's Degree in Business Administration, Management, Hospitality, Agriculture or related field.

» At least 15 years' experience in Poultry Farms & Administration Management

» Minimum 5-7 years of managerial experience in the food, poultry, or franchise sector.

» Must have experience in leading large-scale poultry production operations.

» Strong financial, operational, and leadership skills.

» Excellent communication, decision-making, and problem-solving abilities.

» Familiarity with franchising models, food safety, quality control and food industry regulations.

» Must have working knowledge in budgeting, forecasting and monthly reports.

1. Key Competencies

» Strategic planning and execution

» Leadership and team motivation

» Financial and operational acumen

» Customer-centric thinking

~ Innovation and adaptability

~ Negotiation and stakeholder management

~ Effective communication and interpersonal skills.