Operations Manager (Mall - Johor Bahru)

March 2, 2026

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about the company

Your future employer is a reputable conglomerate with a strong foundation in various sectors, including retail, hospitality, and property development.

about the job

1. Operational Leadership & Strategy

Oversee all daily mall functions, including Facilities Management (M&E), Security, Housekeeping, and Carpark Operations.
Develop and implement robust SOPs to ensure a safe and clean shopping environment.

2. Tenant Management & Retention

Act as the primary liaison for key tenants, ensuring high levels of satisfaction and operational compliance.
Oversee the Fit-Out & Handover process for new retailers to ensure timely store openings.
Monitor tenant sales performance and provide operational support to help retailers thrive within the ecosystem.

3. Financial Accountability

Take full ownership of the mall’s OPEX and CAPEX budgets, ensuring cost-effective operations without compromising quality.
Review and approve procurement contracts and vendor service level agreements (SLAs).

4. Risk Management & Compliance

Ensure the mall adheres to all statutory requirements, including fire safety (BOMBA), health and safety (OSHA), and local council regulations.
Lead the Emergency Response Team (ERT) and maintain up-to-date crisis management protocols.

skills and experience required

Diploma or Bachelor’s Degree in Estate Management, Property Management, Business, or a related field.
8-10 years of experience in Facility/Property Management, preferably within a shopping mall environment.
Driven, ambitious, and assertive character with a proactive approach to problem-solving.
Strong communication skills and proven leadership qualities in managing multi-disciplinary teams.

culture and benefits

Your future employer is financially strong and has been growing rapidly in recent years, with a solid portfolio of completed, ongoing, and future projects secured. They offer a positive work environment, supported by a trusting and supportive management team. They reward their employees generously for good performance and emphasize personal growth for each individual.

how to apply

The above is just a guideline about the position. Please apply through this advertisement or log into www.randstad.com.my for further details. Due to the high volume of applicants, shortlisted candidates will be contacted.

experience

8 years

skills

Mall Operations , Facility Management , Property , Real Estate , Mall Management

qualifications

no additional qualifications required

education

Bachelor Degree

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