Pharmacy Support Center Representative

February 28, 2026

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About the position

Note: This position is based in Rochester, NY and requires up to 6 weeks of training at our corporate office during the availability hours listed below. Upon completion of training, this position is fully work from home. What will I do? Able to answer a high volume of incoming calls; assist customers by answering any questions Communicate with internal customers (store pharmacies) regarding customer information/orders Meet individual goals and team averages for number of calls per hour and talk time per call Able to multi-task and complete work efficiently and effectively Comply with all policies, state and federal laws including HIPAA - Must have a secure and private workspace to answer calls per HIPAA guidelines Who is Wegmans Food Markets? At Wegmans, we're all about helping people live healthier, better lives through exceptional food. We are a family-owned, values-based company with one simple promise: every day you get our best. And that starts with you! When you bring your authentic self to Wegmans, you help us live our mission every day. Our warm, friendly, energetic people create the memorable experience that our customers love—turning their grocery store into their happy place. WE are a food market where YOU make the difference. Join us to find the support you need to grow personally, express your individuality, and create change in your community.

Responsibilities

Able to answer a high volume of incoming calls; assist customers by answering any questions
Communicate with internal customers (store pharmacies) regarding customer information/orders
Meet individual goals and team averages for number of calls per hour and talk time per call
Able to multi-task and complete work efficiently and effectively
Comply with all policies, state and federal laws including HIPAA - Must have a secure and private workspace to answer calls per HIPAA guidelines

Requirements

Ability to work in a fast-paced environment
Systems aptitude, data entry and multitasking skills
Must have a secure and private workspace to answer calls per HIPAA guidelines

Nice-to-haves

1 or more years of pharmacy technician experience
Call center experience
Medical or insurance experience
Proficiency with EnterpriseRx

Benefits

Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.

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