A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. Job Description: Amplify is seeking a Regional Vice President (RVP), Customer Success and Development, Inside Regions and Small Accounts. This role is a senior leadership role on the newly formed Customer Success and Development team at Amplify, responsible for the holistic customer journey across Inside regional accounts and our smallest accounts across regions. This role bridges the gap between commercial account health and educational impact by leading both the Customer Success and Professional Development (PD) Delivery teams. The RVP will support a new, unique portfolio, setting our Digital Success strategy for their high-volume portfolios (~500 accounts), ensuring that small accounts have appropriate, differentiated support leading to an excellent customer experience, and ultimately, driving student impact across the customer journey. The RVP is responsible for ensuring a seamless customer lifecycle—from onboarding and high-quality professional learning implementation to ongoing account management, goal achievement, and retention. The RVP, in conjunction with senior leadership, will set the vision for the region, managing a diverse team of Digital Success Managers, Professional Development full time staff, and a network of contingent professional learning specialists. The ultimate goal of this role is to foster a customer-focused culture that drives student outcomes, ensures renewal and revenue growth, and delivers a consistent, "Amplify-standard" experience across all school and district partners. It demands comfort with standardization, prioritization, and automation, at the highest level, at the same time. The position requires experience in leading large, growing customer-facing teams, a demonstrated track record of understanding and meeting customer implementation needs at scale and across customer types, and a record for successful partnerships. Additionally, this role requires direct experience designing or operating pooled, tech-touch, or hybrid models for small or high-volume accounts. Essential Responsibilities: Strategic Vision and Unified Team Leadership Holistic Team Management: Build, mentor, and lead a high-performing, cross-functional regional team comprising Customer Success Managers (CSMs), Digital Success Managers (DSMs), CS/PD Directors, and a network of contingent/contract workers toward outcomes for a high volume of small accounts. Change Management: Lead a large team through an evolving process, tooling, and coverage models utilizing differentiated approaches (pooled/one to many) for various individuals and our smallest customers. Vision Setting: Set the strategic direction for regional operations, ensuring alignment between the commercial goals (retention, revenue growth) and pedagogical goals (implementation fidelity, student outcomes) that make up the Customer Success and Development team, specifically scaled supports for high-volume portfolios. Talent Development: Direct the hiring, onboarding, and continuous development of full-time staff and the contingent workforce. Foster a collaborative, high-achieving environment that prioritizes talent retention and capacity building. Customer Lifecycle Management & Service Delivery End-to-End Execution: Oversee the execution of the entire small contract, high-volume post-sales lifecycle. Ensure customers experience a seamless transition from sales to onboarding, receiving high-quality, standardized yet differentiated support and professional development that evolves into long-term partnership and renewal. Delivery at Scale: Partner with regional leaders to ensure timely, high-quality delivery of PD services across all customer segments. Ensure standardized professional learning delivery aligned to centralized PD frameworks, optimized for scaled support.. Retention & Growth: Drive regional revenue growth by securing high renewal rates, identifying expansion opportunities, and increasing customer lifetime value (CLTV). Operational Efficiency & Financial Stewardship Budget Management: Meticulously manage and allocate financial resources across the region. This includes forecasting, financial modeling, and optimizing spend for success and delivery operations (including the management of contingent workers). Operational Scalability: Identify and implement processes, tools, and methodologies to drive efficiency. Utilizing a one to many approach to increase scalability across small accounts. Leverage automation to reduce manual workload and establish best practices that enable the team to manage an expanding portfolio of clients effectively. Resource Allocation: Lead regional operational actions, ensuring the team operates within financial targets while optimizing resources to meet customer Service Level Agreements (SLAs). Data-Driven Decision Making & Technology Tech Proficiency: Leverage Customer Success software (Gainsight, Salesforce, Tableau) and other tools to track engagement, analyze health metrics, and automate processes. Data Driven: Leverage health scores, adoption metrics, and renewal data to inform strategic and operational decisions. Analytics: Analyze data to identify trends and insights. Utilize Key Performance Indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), retention rates, and implementation fidelity data to make informed strategic decisions. Cross-Functional Collaboration & Stakeholder Engagement Cross-Team Partnership: Establish a deep partnership with Regional Sales leadership to drive renewals and expansion, align on offerings, pricing, and customer needs. Act as a trusted advisor to support revenue growth and meet customer demand. Work with Support or Service to resolve issues expeditiously. Escalation Management: Effectively manage customer escalations at scale. Swiftly identify root causes of dissatisfaction, collaborate with cross-functional teams (Product, Sales, Operations) to formulate manageable, scalable solutions, and communicate empathetically with customers to restore confidence. Internal Alignment: Work cross-functionally with other internal teams to ensure regional feedback informs company-wide strategy and product evolution. Personal Attributes Precise and Accountable: You prioritize precision in your work, ensuring all Ts are crossed and Is dotted, while under tight margins and high scrutiny. You ensure that you convey and hold team members to high levels of accountability, while holding yourself to the same standards. Lead with radical ownership: You own the work, the challenges, and the wins of the regional team. You can easily toggle between the "balcony" (big picture) and the "dance floor" (operational details). Embody finesse: You interact with stakeholders at all levels—from Superintendents to internal executives—with high emotional intelligence. You can navigate grey areas, negotiate effectively, and turn challenging situations into relationship-building opportunities. Have a "Simple, Scalable, Standardized" mindset: You are constantly working toward scaling excellence in efficient ways. You prioritize standardization to ensure brand consistency while remaining responsive to customer needs. Are data-literate and tech-savvy: You are comfortable using CRMs and data visualization tools to guide your team's focus and prove the ROI of your efforts. Push for the "Third Way": You avoid binary right/wrong thinking, instead finding win/win solutions that support both customer goals and internal company objectives. Minimum Qualifications: Education: Bachelor’s Degree or equivalent related work experience. Leadership Experience: 10+ years of management and operations experience, with at least 5 years leading/growing teams in Customer Success, Professional Services, or a related field. Large-Scale People Management: Proven track record of managing large teams (20+ direct/indirect reports, managing through layers) and complex workforce structures (including contingent/contract workers). Account Leadership: 8+ years of experience in small account management, customer success, or educational leadership with a focus on scaled customer engagement models, forecasting renewals, retention and lifecycle management for capacity at scale. Design & Operation: 3+ years of designing or operating pooled, tech-touch, or hybrid models for small or high-volume accounts. Financial Acumen: Demonstrated experience developing and managing significant budgets, with a track record of optimizing spend and delivering ROI. Technical Skills: Strong experience and proficiency with Gainsight, Salesforce, and Google Workspace to drive renewals and manage capacity at scale. Experience using data to drive decision-making. Communication: Exceptional written and oral communication skills, with the ability to influence and collaborate with customers, cross-functional teams, and C-suite executives. Preferred Qualifications: Experience in the field of education, school/district leadership, or educational publishing/technology. Deep understanding of the educational landscape across states and districts, including pedagogical trends and funding mechanisms. What we offer: Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $180,000 - $205,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance. Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com. . If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. Amplify is an E-Verify participant. Q: Do I have to create an account to apply for a job? A: Yes. Once you identify a position that interests you, you may apply by creating a Candidate Account. From the Candidate Home, you may search for additional opportunities, apply and check on your application status. *Note: Please refrain from using multiple email addresses to create multiple accounts, as this can cause issues with your application. If you need to change your email address, you can log into your original account and update it there. Q: I forgot my password. What should I do? A: Click on the Forgot Password option and you will be prompted to create a new password. Q: How do I know my application was received? A: You will receive an email confirming your application was submitted. A recruiter will review your application and if you meet the qualifications for the position, they will contact you to move forward in the hiring process. Q: How long does it generally take to hear back on the status of my application? A: There is not an exact time frame and updates can vary depending on the volume of applicants, it can take up to two weeks or longer to hear back from a recruiter. Q: Will I receive a response even if I am not selected? A: Yes. If your qualifications are a match for the job posting, a recruiter will contact you with additional steps. We also exercise our best efforts to notify, via email, all applicants that are not selected. Q: I’ve completed the application process. How can I check the status? A: Please log in to your Candidate Home to review your profile. To view the status of an application, review the "My Applications" section in the Candidate Home. If your status is in Review, this means your application is active and is still being reviewed for consideration. Q: Can I attach additional documents, such as cover letters and references? A: Yes. You can attach a cover letter and references in addition to your resume or CV when you are applying. filling out the application. However, once your application is completed and submitted, your attachment can no longer be edited and you cannot add another attachment. Carefully review and ensure that the correct version of your resume/CV is attached before submitting your application. Q: I do not see a position I am interested in. Can I apply without selecting a specific position? A: No. You must apply to a specific position. Q: Can I start my application and finish it later? A: Yes. If you log out before completing your application, you may save your progress. Log in to Candidate Home to view any incomplete applications in Candidate FAQ the “My Drafts” section. Q: If I apply for a position with your company, will Workday maintain my information for subsequent applications? A: Yes. You can use the last resume you uploaded or choose to upload a new resume, which will pre-populate your job application with new information. You can also choose to have your LinkedIn Profile information populate your application. However, you will need to complete an application for each position you apply for. Q: What if I have browser issues when trying to create a candidate account or submitting my application? A: Workday no longer supports version 10 or earlier of Microsoft Internet Explorer (IE). Use of unsupported versions may cause issues in the application process. It is recommended to upgrade to version 11 of IE or use another supported browser such as Google Chrome or Firefox. It is also recommended to clear your cache if you are experiencing issues. Q: How do I withdraw my application? A: Access “My Submitted Applications” from your Candidate Home. Click on the application and withdraw. *Note: Once you withdraw your application from a specific role, you cannot reapply to that same role. Q: I am a current contractor. Do I apply as an internal or external applicant? A: You must apply as an external applicant through a candidate account. If you are a current Amplify Employee, please apply as an internal candidate via your Workday Employee Profile Career Hub. Q: How long does it take to complete an application? A: Approximately 10 minutes. It depends on the detail you choose to provide in your application. Q: My email address has changed. Can I update my email information? A: Yes. If your email address has changed, you can log into your Candidate Home, click on your profile tab and select the Account Settings tab and update your email address. Q. My address has changed. Can I update my contact information? A: Yes. If your contact information has changed, you can log into your Candidate Home, click on your profile tab and update your contact information. Our culture We’re a community that rewards innovative thinking, prizes communication and takes fun so seriously we even have a committee for it. Share our view. Amplify is Brooklyn Based. Remote First. In-person sometimes. Get creative. We work hard to make learning as engaging as the best video games. Work as reward. We’re forging a community around a common purpose. The signs are everywhere. We take a lean and agile approach that allows us to get quicker and better results. Share, inspire. Collaboration helps us stay innovative.