Remote Level II IT Help Desk Support Technicians

February 24, 2026

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Summary
We work with a wide range of U.S.-based clients, many in the Managed Services Provider (MSP) space, and are currently hiring Remote Level II IT Help Desk Support Technicians to join their growing teams. This role requires strong knowledge of desktop and server technologies, including Windows 10, Windows Server 2016/2019, networking fundamentals, and various vendor-specific applications and hardware.

Duties & Responsibilities

Act as the go-to resource for Windows desktop support issues
Provide daily technical assistance to end-users
Support the configuration and maintenance of Windows Servers
Monitor alerts and respond in line with operational procedures
Manage escalated service desk requests that require advanced troubleshooting
Assist with onboarding of new employees (accounts, permissions, and setup)
Deliver support for LAN/WAN environments
Handle installation and maintenance of network devices and hardware
Maintain accurate documentation and ensure service standards are met

Qualifications & Requirements

Previous MSP experience is essential
At least 3 years in roles such as IT Help Desk, Desktop Support, Service Desk Analyst, or related technical support functions
Experience using Remote Monitoring & Management (RMM) platforms (ConnectWise, Kaseya, Ninja, etc.)
Familiarity with Professional Services Automation (PSA) tools such as Autotask
Background in firewall and network support (SonicWall, Meraki preferred)
Solid troubleshooting skills across networks, servers, and endpoints
Strong communication abilities, both written and verbal
Proven ability to provide excellent customer service in a professional manner
Reliable, with a strong work ethic and attention to detail
Desire to continue developing technical skills and knowledge

Employment Type: Full time Location: Bogota, Colombia

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...