[Remote] Senior SQL Technical Support Rep: Financial Crimes

March 6, 2026

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Note: The job is a remote job and is open to candidates in USA. Jack Henry is a technology solutions provider for community banks and credit unions, seeking a Senior Technical Support Representative for their Financial Crimes Solutions team. The role involves providing ongoing technical support for clients using fraud prevention and compliance solutions, ensuring clients can maximize the potential of these systems.

Responsibilities

Monitors daily extract, transform, and data load processes for customers
Works to resolve issues promptly to ensure data accuracy and completeness
Provides troubleshooting and issue resolution via case or phone according to service level standards
Collaborates with internal Jack Henry partners and customers to resolve issues
Adheres to documented departmental and corporate standards
May perform other job duties as assigned

Skills

6 years of experience in a technical support role
4 years of experience writing queries for research in SQL Server or PostgreSQL
2 years of experience with Azure including Azure Data Factory or SQL Server Integration Services or other similar cloud technologies
Experience researching, analyzing, and resolving complex problems
Excellent communication, customer interaction, organizational, and time management skills
Ability to serve in an after-hours on-call rotation
Experience working in fraud or AML compliance within a financial institution
Experience working with bank or financial data and data relationships
Bachelor's degree in a technical discipline
Experience with network troubleshooting

Benefits

Outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met

Company Overview

Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health. It was founded in 1976, and is headquartered in Monett, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://www.jackhenry.com.

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