[Remote] Technical Support Specilaist L2

March 10, 2026

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Note: The job is a remote job and is open to candidates in USA. DoseSpot is a dynamic leader in the electronic prescribing software market, seeking a Technical Support Specialist, Level 2 to provide advanced technical support. This role involves troubleshooting complex issues, collaborating with various teams to enhance service quality, and ensuring customer satisfaction and retention.

Responsibilities

Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders
Support in the development and documentation of processes and best practices to provide support for customers and product end users
Demonstrated ability to effectively explain technical issues to non-technical audiences
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require
Mentor and support level 1 and level 2 technical support specialists
Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings

Skills

Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or equivalent work experience
Proficient in the use of Microsoft Office Suite
Desire to assist with and improve trouble-shooting documentation
Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)
Proficiency using developer tools, Postman and writing SQL queries is required
Superb problem-solving skills working on mission critical Software as a Service
Excellent verbal and written communication and presentation skills
Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)
Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment
Empathy in your approach to work, and passion for delivering excellent customer experiences
Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers
Must be able to work independently while being a proactive team member
Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers
Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus
Experience partnering across global teams and/or working in a distributed remote environment is a plus

Benefits

Remote work environment with a flexible work schedule to encourage work-life balance
Annual company offsite
Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
401(k) company match
One-time workspace reimbursement to help you optimize your remote workspace

Company Overview

E-Prescribing Integration Services It was founded in 2009, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is http://www.dosespot.com.

Company H1B Sponsorship

DoseSpot has a track record of offering H1B sponsorships, with 4 in 2025, 1 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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