TRAINING DEVELOPMENT SPECIALIST SR

As a Senior Training Development Specialist / Team Lead, you will lead the assessment, development, implementation, and training for the US Mortgage Banking Operations areas. You will oversee instructional design, coordinate skilling requirements, knowledge, process, and systems training across multiple operational roles. In collaboration with the leadership team, you will establish and maintain a strategic roadmap to identify and satisfy organizational objectives through effective training solutions. Additionally, you will mentor and guide junior training specialists, ensuring the team delivers high-impact programs aligned with the needs of the Residential Lending Department. Outcomes will include streamlined onboarding timelines, virtual class design, and measurable skill achievement for participants.

• Lead and mentor a team of Training Development Specialists, providing guidance on training materials, methodologies, and program delivery.
• Help create, administer, and deliver training materials and programs for internal colleagues, ensuring alignment with organizational goals.
• Manage the learning environment and facilitate the development and delivery of learning opportunities using classroom, live-and-online, self‑paced e‑learning, and blended learning methodologies.
• Collaborate with stakeholders such as Product Managers, Sales & Operations Trainers, and change originators to deliver programs and product training.
• Serve as a thought leader and subject matter expert, identifying the best training means for each channel and audience while guiding team members in their execution.
• Organize and support learning workshops for trainers, engaging the product team as needed.
• Measure the impact and effectiveness of learning and development programs, providing actionable insights for continuous improvement.
• Ensure that learning and development programs achieve established project goals, quality standards, and legal requirements.
• Stay current with the latest adult learning theories, organizational behavioral research, and learning delivery technologies, sharing insights with the team.
• Maintain vendor relationships and serve as the liaison between Treasury and the Learning & Development team to align with enterprise best practices.
• Oversee administrative tasks, including monitoring costs, scheduling classes, and coordinating enrollment, while delegating tasks as appropriate.
• Monitor project schedules, resolve issues, and proactively promote knowledge management resources and tools.
• Facilitate and design additional knowledge‑learning initiatives as assigned, ensuring team alignment and execution.

• Bachelor's Degree or equivalent
• Minimum of 7 years delivering training and developing training materials, with 3+ years in a leadership or mentoring role.
• Minimum of 5 years of financial services experience, with a strong understanding of treasury management, deposit, and commercial card solutions.

• Bachelor’s degree preferred.
• Proven experience in designing, delivering, and evaluating the effectiveness of learning and development programs.
• Demonstrated ability to lead and mentor a team, fostering collaboration and professional growth.
• Strong interpersonal and communication skills, with the ability to interact effectively with all levels of Bank colleagues, Subject Matter Experts, contractors, and third‑party vendors.
• Ability to apply professional experience and learning theory in practical field applications, adapting concepts to create practical and effective learning opportunities.
• Demonstrated expertise in needs assessment, objective setting, and evaluation/measurement of learning opportunities.
• Strong project management skills to organize and schedule training sessions, with the ability to delegate tasks effectively.
• Ability to adjust content based on audience and develop materials that are logical and easy to follow.

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at.

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.