Patient Access Representative

May 23, 2026

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<h2></h2> *This is a remote role. Must be located in STATE* Why Join PT Solutions?At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025!  What You Will Get In addition to the standard benefit offering, you can expect to receive: <ul> <li>Competitive compensation with ability to earn performance-based incentives</li> <li>Professional development through strategic internal platforms</li> <li>Opportunity for career progression with a nationwide physical therapy practice</li> <li>Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)</li> <li>Reimbursement for endurance race entry fees </li> </ul> Your Responsibilities as a Patient Access Representative <ul> <li>Schedule patient appointments across clinics based on provider availability, patient needs, and location.</li> <li>Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.</li> <li>Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information.</li> <li>Deliver a high-quality, patient-first experience while assisting with questions and providing support.</li> <li>Accurately document scheduling activity and coordinate with internal teams to resolve issues.</li> <li>Ensure compliance with HIPAA, insurance workflows, and documentation standards.</li> <li>Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access.</li> </ul> <h2></h2> Required Skills & Abilities <ul> <li>Strong communication, collaboration, and customer service skills.</li> <li>Ability to multitask and prioritize effectively in a fast-paced environment.</li> <li>High level of accuracy and attention to detail.</li> <li>Strong problem solving and adaptability skills.</li> <li>Proficiency in Microsoft Office and comfort using EMR and scheduling platforms.</li> <li>Professional, empathetic, and patient-centered approach.</li> </ul> Qualifications <ul> <li>At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).</li> </ul> <ul> <li>1–2 years of experience in healthcare scheduling, patient access, or customer service preferred.</li> <li>Experience using EMR systems and scheduling platforms strongly preferred.</li> </ul> Schedule <ul> <li>Full Time: Mon-Fri</li> <li>This role will temporarily support the Charlotte market with the possiblity of changing markets in the future.</li> </ul> Compensation <ul> <li>Pay Range: $20/hr </li> <li>(Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)</li> </ul> <h2></h2> Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  Let’s go further together and transform care. Join the #PTSLife today!  To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

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